General Policy and Legal Documents Acceptable Usage Policy (PDF) Customer Complaints Policy (PDF) Customer Service Guarantee (PDF) Fair Use Policy (PDF) Privacy Policy (PDF) Standard Form of Agreement (PDF) Unauthorised-Usage (PDF) TCP Code Disclosure (PDF) Protecting Our Customers (PDF) International Mobile Roaming Fact Sheet (PDF) Appointment of an Authorised Representative (PDF) Bill Sample (NCTS Telco services) (PDF) Financial Hardship Policy (PDF) Complaints Handling Policy (PDF)
